VMware Services and Support
VMware Third-Party Support
Whether you need assistance with VMware vSphere, Horizon, or vSAN, our team is dedicated to ensuring your systems run smoothly, securely, and efficiently. Partner with Pre Rack IT to leverage the full potential of VMware technology and drive your business forward with confidence.
With PreRackIT’s month-to-month option, you can migrate on your own timeline, giving you the flexibility to figure out the best path forward.
Migrate to a VMware less dependent solution on your own timeline.
"I have some sister institutions who were given increases so high that they cannot afford it even if they wanted to. I think many were prepared for 25% to 50% increases, but they can't afford the 150% to 350% increases they were given under any circumstances. And some of these aren't what I would consider small customers."
Example Environment:
- VCenter Version: 7.03 (Enterprise)
- Host hardware model: Dell PowerEdge R740 – QTY: 10
- ESXI Version: 7.0.3, 21686933
- Support Services: Comparable to Broadcom Maintenance Handbook for vSphere, vCenter, and Site Recovery Manager
Pre Rack IT Support Price:
$8,500 (1-year 24/7)
Severity Level 1 = 30 Minute Response
Severity Level 2 = 4 Hour Response
Severity Level 3 = 8 Hour Response
Need pricing for a specific config? Chat with us now
Supported Products →
ESXi
vCenter
vSAN
NSX Networking
Horizon
Site Recovery Manager
Services Provided
Troubleshooting and Diagnostics (L1-L3)
Identifying and resolving hardware or software issues to maintain optimal system stability.
Performance Optimization and Stability
Providing recommendations to optimize virtual infrastructure performance & maintain system stability.
Patching and Upgrade Support
Supporting deployment of updates, patches, and upgrades using customer-provided OEM IP.
Incident Management and Recovery
Supporting recovery and data restoration, minimizing downtime through proper escalations.
VMware Support FAQs
VMware third-party support is maintenance and technical assistance provided by independent companies outside of Broadcom (the current VMware owner) for VMware products including vSphere, ESXi, vCenter, NSX, vSAN, Horizon, and other virtualization solutions. Third-party providers offer reactive incident remediation, configuration assistance, troubleshooting, and ongoing support for VMware environments.
Yes, third-party VMware support is legal and a standard practice for enterprise software. However, third-party providers cannot legally distribute VMware software updates, patches, or CVE fixes without active support contracts, as this violates VMware’s EULA.
Organizations can save up to 90% on total support costs compared to Broadcom’s vendor support and maintenance fees. The cost savings are particularly significant since Broadcom discontinued perpetual licenses and moved to subscription-based pricing models in December 2023.
Third-party support typically covers vSphere, ESXi, vCenter Server, VMware Workstation, vRealize Suite, NSX, VMware Site Recovery Manager, vSAN, VMware Horizon, VMware Workspace ONE, and VMware Tanzu. Coverage varies by provider, so it’s important to verify which specific products and versions are supported.
No, using third-party support does not void your existing perpetual VMware licenses. However, you won’t have access to new feature releases or official patches without a Broadcom maintenance agreement.
Yes, a major advantage of third-party support is ongoing assistance for older VMware versions without forced upgrades or end-of-support dates. This allows organizations to continue using existing systems as long as needed, avoiding Broadcom’s forced upgrade cycles.
Benefits of partnering with Pre Rack IT
1
Basic & Production
Basic or production level support capabilities on perpetual licensing; call to avoid unnecessary upgrade or support renewal.
2
Cost-Effective
Pre Rack IT support, costs less than pre-Broadcom acquisition prices.
3
US Based Help Desk
US based technical support and services team.
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