Maintenance at a fraction of the cost

Your Uptime, Our Priority.

Looking to Extend your End Of Support Coverage?
We provide our customers with options to extend their support through our proven third party maintenance and support services. You’re in the right place if you are looking for options to extend the life of your equipment without sacrificing quality. Whether servers have been determined End-Of-Service Life (EOSL) or if the equipment has reached its original contract expiration date, Pre Rack IT can provide you with quality third party support and maintenance options.

End-user customers are selectively using TPMs to cost-effectively extend the life of IT assets, control OEM-forced upgrades, and save money.

EMC Storage Hardware
Dell Storage Hardware
CYBER SECURITY

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Cyber Security Penetration Testing

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    We Have You Covered

    • Global Coverage
    • Certified Engineers
    • Up To 80% Savings On TPM
    • On-Site Engineering
    • 4 Hour Response Time
    • Flexible Support Packages
    Comparing OEMs and Other Providers to Pre Rack

    The Pre Rack Difference

    • Warranty
    • 24/7 Coverage / Same Business Day / NBD
    • Parts Warehouse
    • EOL/ EOSL Support
    • U.S. Based Technical Support
    • Certified OEM Parts Replacement
    • Onsite Field Engineers
    • Multi-Vendor Agnostic
    • Rapid Escalation to Tier 4 Engineers
    • Parts Stocked Locally
    • Vulnerability Scanning (optional)
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    OEM

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    OEM

    •    Warranty
    •    24/7 Coverage / Same Business Day / NBD
    •    Parts Warehouse
    •    EOL/ EOSL Support
    •    U.S. Based Technical Support
    •    Certified OEM Parts Replacement
    •    Onsite Field Engineers
    •    Multi-Vendor Agnostic
    •    Rapid Escalation to Tier 4 Engineers
    •    Parts Stocked Locally
    •    Vulnerability Scanning (optional)
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    Other Providers

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    Other Providers

    •    Warranty
    •    24/7 Coverage / Same Business Day / NBD
    •    Parts Warehouse
    •    EOL/ EOSL Support
    •    U.S. Based Technical Support
    •    Certified OEM Parts Replacement
    •    Onsite Field Engineers
    •    Multi-Vendor Agnostic
    •    Rapid Escalation to Tier 4 Engineers
    •    Parts Stocked Locally
    •    Vulnerability Scanning (optional)
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    Pre Rack

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    Pre Rack

    •    Warranty
    •    24/7 Coverage / Same Business Day / NBD
    •    Parts Warehouse
    •    EOL/ EOSL Support
    •    U.S. Based Technical Support
    •    Certified OEM Parts Replacement
    •    Onsite Field Engineers
    •    Multi-Vendor Agnostic
    •    Rapid Escalation to Tier 4 Engineers
    •    Parts Stocked Locally
    •    Vulnerability Scanning (optional)
    •  
    our clients

    We are Trusted
    15+ Countries Worldwide

    EMBRACE THE POWER OF GLOBAL IT SUPPORT

    Flexible Support Levels For Your Needs

    LEVEL 1

    • 24 x 7 x 365 Help Desk
    • Remote Support
    • 4 Hour Response
    • Parts Replacement
    • Onsite Spares Kit (Optional)
    • Remote Monitoring (Optional)
    Get Pricing

    LEVEL 2

    • 24 x 7 x 365 Help Desk
    • Remote Support
    • Next Day
    • Parts Replacement
    • Onsite Spares Kit (Optional)
    • Remote Monitoring (Optional)
    Get Pricing

    LEVEL 3

    • 8-5, Mon-Fri Help Desk
    • Remote Support
    • Next Business Day
    • Parts Replacement
    • Onsite Spares Kit (Optional)
    • Remote Monitoring (Optional)
    Get Pricing

    LEVEL 4

    • Parts Replacement
    Get Pricing

    Why Choose Third-Party Maintenance?

    Cost-Effective

    Enhanced support services at a fraction of the cost of the OEM, Up to 80%.

    Extended Product Life

    Maximize your hardware investments, avoiding premature replacements.

    Flexible Contracts

    Customizable support packages that align with the specific needs of your organization.

    Coterminous Contracts

    Aligns timelines for convenient and simultaneous expiration, streamlining renewals efficiently.

    Multi-vender Agnostic

    Ensuring compatibility, flexibility, and optimal performance across diverse equipment.

    Single Point of Contact

    A single point of contact for support, hardware and professional services.

    Third-Party Support

    When Does Third-Party
    Support Come In To Play?

    When Does Third Party Maintenance Come Into Play
    SYSTEMS AND CAPACITY/PERFORMANCE UPGRADES AVAILABLE

    Explore Our Hardware Options

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