Third Party Storage Maintenance
All Storage Hardware Supported
Third-Party Storage Support & Maintenance
Expert support for all your technology needs at a fraction of the cost of OEM support.
Our Storage Support Services
Comprehensive storage support and maintenance for a wide range of hardware.
Storage Support
Comprehensive support for SAN, NAS, and unified storage from all major vendors.
- ✓ Secure support today
- ✓ System monitoring
- ✓ Capacity upgrades
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Supported Brands
Why Choose PreRack Third-Party Support?
Save up to 70% on support costs while receiving superior service and expertise.
Cost Savings
Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.
Faster Response
Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.
Extended Support
Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.
PowerStore FAQs
Dell EMC PowerStore is a family of all‑flash, software‑defined storage appliances designed for block, file, and VMware‑centric workloads, built on an end‑to‑end NVMe architecture with Intel Xeon processors.
Not necessarily. Contact our team and we’ll walk you through how pre‑owned drives may impact your specific Dell warranty coverage.
Standard PowerStore T and X appliances use a 2U base enclosure with dual active‑active nodes and 25 x 2.5‑inch NVMe drive slots in the front.
PowerStore uses dual‑ported NVMe SSDs and can also use NVMe storage class memory (SCM) drives; specific configurations vary by model and generati
Depending on the model, a PowerStore appliance can scale up to around 93–97 drives including expansion enclosures, with exact limits defined per model in the spec sheet.
PowerStore T models are deployed as traditional SAN/NAS appliances, while PowerStore X models include an embedded VMware ESXi hypervisor, allowing applications to run directly on the array.
PowerStore is commonly used for virtualized infrastructure (VMware), databases, file services, and mixed workloads that benefit from low‑latency all‑flash performance and unified block/file capabilities.
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri US Based Help Desk
- Remote Support
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
Latest Case Studies
Learn how we helped these customers with Hardware and Maintenance in their time of
need.
We are Trusted
15+ Countries Worldwide
"Very fast response time and worked diligently with me until the problem was solved."
"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."
"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."
"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."
"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."
The PreRack Difference
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
OEM
OEM
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Other Providers
Other Providers
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Pre Rack
Pre Rack
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
When Does Third-Party
Support Come In To Play?
Explore Our Hardware Options
Ask About Our Maintenance with Vulnerability Scanning
