Third Party Maintenance - A Cost-Effective Alternative

Maintenance at a fraction of the cost

Your Uptime, Our Priority.

Looking to Extend your End Of Support Coverage? We provide our customers with options to extend their support through our proven third party maintenance and support services. You’re in the right place if you are looking for options to extend the life of your equipment without sacrificing quality. Whether servers have been determined End-Of-Service Life (EOSL) or if the equipment has reached its original contract expiration date, Pre Rack IT can provide you with quality third party support and maintenance options.

"End-user customers are selectively using TPMs to cost-effectively extend the life of IT assets, control OEM-forced upgrades, and save money."

Gartner

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CYBER SECURITY

Ask About Our Maintenance with Vulnerability Scanning

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We Have You Covered

Global Coverage
Certified Engineers
Up To 80% Savings
On-Site Engineering
15-Minute L1 Engineer Response
Flexible Support Plans

Comparing OEMs and Other Providers to PreRack

The PreRack Difference

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Why Choose Third-Party Maintenance?

Coterminous Contracts

Aligns timelines for convenient and simultaneous expiration, streamlining renewals efficiently.

Multi-vender Agnostic

Ensuring compatibility, flexibility, and optimal performance across diverse equipment.

Single Point of Contact

A single point of contact for support, hardware and professional services.

Cost-Effective

Enhanced support services at a fraction of the cost of the OEM, Up to 80%.

Extended Product Life

Maximize your hardware investments, avoiding premature replacements.

Flexible Contracts

Customizable support packages that align with the specific needs of your organization.

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our clients

We are Trusted
15+ Countries Worldwide

Jimmy

IT Director

"Very fast response time and worked diligently with me until the problem was solved."

Dave

Network Operations

"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."

Bill

Director of Technical Operations

"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."

Gordon

Network Operations

"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."

Greg

Network Operations

"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."

EMBRACE THE POWER OF GLOBAL IT SUPPORT

Flexible Support Levels For Your Needs

LEVEL 1

24 x 7 x 365 US Based Help Desk
Remote Support
4 Hour Response
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

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LEVEL 2

24 x 7 x 365 US Based Help Desk
Remote Support
Next Day
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

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LEVEL 3

8-5, Mon-Fri US Based Help Desk
Remote Support
Next Business Day
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

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LEVEL 4

Parts Replacement

Get Pricing

Third-Party Support

When Does Third-Party
Support Come In To Play?

SYSTEMS AND CAPACITY/PERFORMANCE UPGRADES AVAILABLE

Explore Our Hardware Options

Storage

Servers

Networking

From the blog

Recent Support Articles

Tips for extending the life of NetApp storage

In Stock: High-performance Dell EMC PowerStore Drives—Get Pricing Today!Learn More

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