Third Party Support and Maintenance
Support & Maintenance At A Fraction Of OEM Costs
Looking to Extend your End Of Support Coverage?
We provide our customers with options to extend their support through our proven third party maintenance and support services. You’re in the right place if you are looking for options to extend the life of your equipment without sacrificing quality. Whether servers have been determined End-Of-Service Life (EOSL) or if the equipment has reached its original contract expiration date, Pre Rack IT can provide you with quality third party support and maintenance options.
When Does Third-Party
Support Come In To Play?
Up to 7 years from release date. Manufacturer (OEM) raises support cost after 3 years.
Post-Warranty support is available from 3-10+ years. 50-70% savings and parts become abundant.
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
We are Trusted
15+ Countries Worldwide
"Very fast response time and worked diligently with me until the problem was solved."
"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."
"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."
"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."
"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."
