Third Party IBM Server Support
– All IBM Server Hardware Supported
IBM Server Support & Maintenance
Expert support for all your technology needs at a fraction of the cost of OEM support.
IBM Server Support Services
Comprehensive IBM server support and maintenance for a wide range of hardware.
BladeCenter
xSeries
Power Systems
- ✓ IBM Power10
- ✓ IBM Power9
- ✓ IBM Power8
- ✓ IBM Power7
- ✓ IBM Power6
- ✓ IBM Power5
All models supported. Not limited to these listed models.
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Why Choose PreRack Third-Party Support?
Save up to 70% on support costs while receiving superior service and expertise.
Cost Savings
Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.
Faster Response
Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.
Extended Support
Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.
IBM Server Support & Maintenance FAQs
Organizations typically save 40-70% compared to IBM’s standard maintenance contracts. Third-party support providers can deliver at least 50% cost savings on IBM Power Server maintenance, making cost reduction the single biggest reason companies switch to third-party providers.
Third-party providers support IBM BladeCenter H, PureFlex, Netezza, Power Systems (Power4, Power5, Power6, Power7, Power8, Power9), xSeries, iSeries (AS/400), pSeries, RS/6000, and System Z/zEnterprise servers. Coverage includes both current models and EOSL equipment.
Yes, third-party maintenance enables organizations to keep IBM servers running well beyond IBM’s End of Service Life dates. IBM Power Systems are highly reliable and can be supported by trained third-party engineers for an additional 5-10 years after IBM discontinues support.
Common SLA options include 24×7×4 (24/7 with 4-hour on-site response), 8×5 Next Business Day, and customized proactive sparing programs where parts are located on-site at your facility. Service level agreements can be tailored based on business criticality for each location.
Leading third-party providers maintain dedicated IBM Power Series Labs for research, development, and hands-on engineer training across all supported generations including Power8, Power7, Power6, Power5, Power4, RS6000, and AS/400. Engineers receive hands-on training rather than just web-based certification.
Yes, third-party providers offer multi-vendor support, allowing you to consolidate IBM maintenance with Dell EMC, HPE, Lenovo, Cisco, Intel, and Sun/Oracle servers onto one contract. This eliminates finger-pointing between vendors and provides a single point of contact.
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri US Based Help Desk
- Remote Support
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
Latest Case Studies
Learn how we helped these customers with Hardware and Maintenance in their time of
need.
We are Trusted
15+ Countries Worldwide
"Very fast response time and worked diligently with me until the problem was solved."
"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."
"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."
"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."
"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."
The PreRack Difference
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
OEM
OEM
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Other Providers
Other Providers
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Pre Rack
Pre Rack
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
When Does Third-Party
Support Come In To Play?
Find Out If Your Hardware Is EOSL (End of Service Life)
Explore Our Hardware Options
Ask About Our Maintenance with Vulnerability Scanning
