STRESS LESS

NetApp Third-Party Support At A Fraction Of OEM Cost

Looking to Extend your End Of Support Coverage? We provide our customers with options to extend their support through our proven third party maintenance and support services. You’re in the right place if you are looking for options to extend the life of your equipment without sacrificing quality. Whether systems have been determined End-Of-Service Life (EOSL) or if the equipment has reached its original contract expiration date, Pre Rack IT can provide you with quality third party support and maintenance options.

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Supported Hardware →

Extend the life of your NetApp storage hardware with Support from Pre Rack IT.

NetApp FAS9000

NetApp FAS8000

NetApp FAS6000

NetApp FAS3000

NetApp FAS2000

NetApp AFF A900/A800

NetApp AFF A700

NetApp AFF A400

NetApp AFF A300/A200

NetApp AFF C190

NetApp E-Series

NetApp EF-Series

NetApp V-Series

Post-EOSL Support

PreRack IT offers comprehensive post-EOSL (End of Service Life) support for NetApp equipment, providing organizations with a cost-effective solution to extend the lifespan of their storage infrastructure. As NetApp hardware reaches its EOSL date, PreRack IT steps in with third-party maintenance services that can prolong the useful life of these systems by up to three years or more. Our support includes 24/7 assistance, rapid response times, and access to spare parts, ensuring minimal downtime for critical systems. PreRack IT has experienced engineers, many of whom are NetApp-certified, to deliver high-quality technical support and maintenance. By leveraging PreRack IT’s services, organizations can achieve substantial cost savings, often reducing their total cost of ownership by up to 50% compared to OEM contracts. PreRack IT also offers flexible support plans tailored to specific business needs and budgets, allowing companies to maintain their NetApp equipment in various environments while balancing performance demands and security requirements.

Comparing OEMs and Other Providers to Pre Rack

The Pre Rack Difference

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Why Choose Third-Party Maintenance?

Cost-Effective

Enhanced support services at a fraction of the cost of the OEM, Up to 80%.

Extended Product Life

Maximize your hardware investments, avoiding premature replacements.

Flexible Contracts

Customizable support packages that align with the specific needs of your organization.

Coterminous Contracts

Aligns timelines for convenient and simultaneous expiration, streamlining renewals efficiently.

Multi-vender Agnostic

Ensuring compatibility, flexibility, and optimal performance across diverse equipment.

Single Point of Contact

A single point of contact for support, hardware and professional services.

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Third-Party Support

When Does Third-Party
Support Come In To Play?

CYBER SECURITY

Ask About Our Maintenance with Vulnerability Scanning

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We Have You Covered

Global Coverage
Certified Engineers
Up To 80% Savings On TPM
On-Site Engineering
4 Hour Response Time
Flexible Support Packages

EMBRACE THE POWER OF GLOBAL IT SUPPORT

Flexible Support Levels For Your Needs

LEVEL 1

24 x 7 x 365 Help Desk
Remote Support
4 Hour Response
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

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LEVEL 2

24 x 7 x 365 Help Desk
Remote Support
Next Day
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

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LEVEL 3

8-5, Mon-Fri Help Desk
Remote Support
Next Business Day
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

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LEVEL 4

Parts Replacement

Get Pricing

SYSTEMS AND CAPACITY/PERFORMANCE UPGRADES AVAILABLE

Explore Our Hardware Options

Storage

Servers

Networking

Find Out If Your NetApp Hardware Is EOSL (End of Service Life)

We have compiled a list of NetApp hardware models with their end of service life dates.

Search Here

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NetApp Third-Party Support & Maintenance
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How Third-Party Maintenance (TPM) Can Extend the Life of Your NetApp Equipment

Hardware

Support

Company

Address

NetApp Third-Party Support & Maintenance All NetApp Hardware Supported

NetApp Third-Party Support At A Fraction Of OEM Cost

Supported Hardware →

Post-EOSL Support

The Pre Rack Difference

OEM

OEM

Other Providers

Other Providers

Pre Rack

Pre Rack

Why Choose Third-Party Maintenance?

Cost-Effective

Extended Product Life

Flexible Contracts

Coterminous Contracts

Multi-vender Agnostic

Single Point of Contact

When Does Third-Party Support Come In To Play?

Ask About Our Maintenance with Vulnerability Scanning

Get Pricing Within 15 Mins!

We Have You Covered

Flexible Support Levels For Your Needs

LEVEL 1

LEVEL 2

LEVEL 3

LEVEL 4

Explore Our Hardware Options

Find Out If Your NetApp Hardware Is EOSL (End of Service Life)

Recent NetApp Articles

Understanding NVMe in NetApp AFF: Speed, Efficiency, and Scalability

Extending the Life of End-of-Support-Life (EOSL) NetApp Equipment

How Third-Party Maintenance (TPM) Can Extend the Life of Your NetApp Equipment

Hardware

Support

Company

Address

NetApp Third-Party Support & Maintenance
All NetApp Hardware Supported

When Does Third-Party
Support Come In To Play?