NetApp Third-Party Support & Maintenance
All NetApp Hardware Supported
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Expert Support. 24/7 Peace of Mind. - NetApp Third-Party Support & Maintenance
All NetApp Hardware Supported
NetApp Third-Party Support At A Fraction Of OEM Cost
Supported Hardware →
Extend the life of your NetApp storage hardware with Support from Pre Rack IT.
NetApp FAS9000
NetApp FAS8000
NetApp FAS6000
NetApp FAS3000
NetApp FAS2000
NetApp AFF A900/A800
NetApp AFF A700
NetApp AFF A400
NetApp AFF A300/A200
NetApp AFF C190
NetApp E-Series
NetApp EF-Series
NetApp V-Series
Post-EOSL Support
PreRack IT offers comprehensive post-EOSL (End of Service Life) support for NetApp equipment, providing organizations with a cost-effective solution to extend the lifespan of their storage infrastructure. As NetApp hardware reaches its EOSL date, PreRack IT steps in with third-party maintenance services that can prolong the useful life of these systems by up to three years or more. Our support includes 24/7 assistance, rapid response times, and access to spare parts, ensuring minimal downtime for critical systems. PreRack IT has experienced engineers, many of whom are NetApp-certified, to deliver high-quality technical support and maintenance. By leveraging PreRack IT’s services, organizations can achieve substantial cost savings, often reducing their total cost of ownership by up to 50% compared to OEM contracts. PreRack IT also offers flexible support plans tailored to specific business needs and budgets, allowing companies to maintain their NetApp equipment in various environments while balancing performance demands and security requirements.
The Pre Rack Difference
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
OEM
OEM
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Other Providers
Other Providers
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Pre Rack
Pre Rack
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Why Choose Third-Party Maintenance?
Cost-Effective
Enhanced support services at a fraction of the cost of the OEM, Up to 80%.
Extended Product Life
Maximize your hardware investments, avoiding premature replacements.
Flexible Contracts
Customizable support packages that align with the specific needs of your organization.
Coterminous Contracts
Aligns timelines for convenient and simultaneous expiration, streamlining renewals efficiently.
Multi-vender Agnostic
Ensuring compatibility, flexibility, and optimal performance across diverse equipment.
Single Point of Contact
A single point of contact for support, hardware and professional services.
When Does Third-Party
Support Come In To Play?
Ask About Our Maintenance with Vulnerability Scanning
We Have You Covered
- Global Coverage
- Certified Engineers
- Up To 80% Savings On TPM
- On-Site Engineering
- 4 Hour Response Time
- Flexible Support Packages
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365 Help Desk
- Remote Support
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365 Help Desk
- Remote Support
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri Help Desk
- Remote Support
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)