Third Party HPE Server Support
– All HPE Server Hardware Supported
HPE Server Support & Maintenance
Expert support for all your technology needs at a fraction of the cost of OEM support.
HPE Server Support Services
Comprehensive HPE support and maintenance for a wide range of hardware.
BladeSystem
- ✓ BladeSystem BC2000
- ✓ BladeSystem BC2500
- ✓ Integrity
- ✓ AlphaServer
- ✓ Moonshot
- ✓ HP 3000
- ✓ Superdome
- ✓ Synergy
- ✓ HP 9000
- ✓ Superdome Flex
All models supported. Not limited to these listed models.
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Why Choose PreRack Third-Party Support?
Save up to 70% on support costs while receiving superior service and expertise.
Cost Savings
Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.
Faster Response
Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.
Extended Support
Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.
HPE Server Support & Maintenance FAQs
Organizations achieve cost savings of 50-70% compared to HPE OEM support contracts while maintaining high service standards. Third-party maintenance delivers reliable, dedicated support at significantly lower costs than HPE Care Pack renewals.
Third-party providers support ProLiant servers (up to Gen12), ProLiant S6500 Chassis, Apollo (Gen9 & Gen10 Plus), Blade System (C3000, C7000), HP9000, Integrity, Moonshot, NonStop Systems, Superdome (PA-RISC) & Integrity Superdome 2, Superdome X, Superdome Flex 280, and Synergy systems. Coverage includes both current models and legacy generations.
Common SLA options include 24×7 with 4-hour on-site response for mission-critical systems, 24×7 with next-day response, and customizable service levels based on specific needs. Third-party providers often offer more flexible service offerings compared to standard OEM maintenance agreements.
HPE charges a premium for their highest level of support, but third-party providers with large teams of badged L1-L3 engineers can provide up to 24×7 SLAs at the same rate as HPE’s base level support. Third-party providers can also keep your hardware running past HPE’s end of support date, allowing you to use hardware on your timeline.
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri US Based Help Desk
- Remote Support
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
Latest Case Studies
Learn how we helped these customers with Hardware and Maintenance in their time of
need.
We are Trusted
15+ Countries Worldwide
"Very fast response time and worked diligently with me until the problem was solved."
"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."
"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."
"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."
"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."
The PreRack Difference
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
OEM
OEM
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Other Providers
Other Providers
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Pre Rack
Pre Rack
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
When Does Third-Party
Support Come In To Play?
Find Out If Your Hardware Is EOSL (End of Service Life)
Explore Our Hardware Options
Ask About Our Maintenance with Vulnerability Scanning
