Brocade Support and Maintenance
All Brocade Hardware Supported
Brocade Support & Maintenance
Expert support for all your technology needs at a fraction of the cost of OEM support.
Brocade Support Services
Comprehensive Brocade network support and maintenance for a wide range of hardware.
- ✓ Silkworm SAN Switches
- ✓ VDX
- ✓ MLX, MLXe
- ✓ Intrepid
- ✓ Fibre Backbone DCX 4s, B, 8510-8
- ✓ 48000 Director
- ✓ DCX
- ✓ NetIron
- ✓ FastIron SX Series
- ✓ TurboIron
- ✓ BigIron
- ✓ FastIron CX Series
- ✓ServerIron
- ✓ICX
- ✓FES Switches
- ✓FGS Switches
- ✓FLS Switches
- ✓Sphereon Switches
All models supported. Not limited to these listed models.
Get Pricing Within 15 Mins!
Required fields are marked *
Why Choose PreRack Third-Party Support?
Save up to 70% on support costs while receiving superior service and expertise.
Cost Savings
Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.
Faster Response
Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.
Extended Support
Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.
Brocade Support & Maintenance FAQs
Brocade third-party support is hardware maintenance and technical assistance provided by independent companies outside of Broadcom/Brocade for Brocade SAN switches, directors, Fibre Channel backbones, extensions, and SAN I/O modules. Third-party providers offer break/fix support, parts replacement, on-site maintenance, and 24/7 technical assistance for end-of-warranty and EOSL Brocade data and storage networking products.
Organizations save 40-70% compared to Brocade Essential and Direct Support contracts. For Brocade directors like the M6140, savings can reach upwards of $15,000 per director per year, and third-party rates cost up to 70% less than Brocade’s rates for comparable SLAs.
Third-party providers support Brocade SAN switches and directors including 300/320/340/360 series, 5000 series, 6000 series, DCX, DCX-4S, DCX 8510-4/8, and Gen 5, Gen 6, Gen 7, and Gen 8 Fibre Channel switches. Coverage includes both current models and EOSL equipment.
The EOL (End of Life) designation indicates all software and firmware development has ended, with firmware frozen and no new features or bug fixes. Brocade typically continues offering maintenance on EOL products for five years until reaching EOS (End of Service), during which maintenance rates increase by 10% per year, totaling over 40% increases by EOS. After EOS, Brocade no longer provides any support, technical assistance, or maintenance.
No, third-party providers offer much more attractively priced alternatives to expensive Brocade DCX maintenance contracts. Organizations can achieve substantial savings while maintaining round-the-clock technical support and guaranteed on-site service.
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri US Based Help Desk
- Remote Support
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
Latest Case Studies
Learn how we helped these customers with Hardware and Maintenance in their time of
need.
We are Trusted
15+ Countries Worldwide
"Very fast response time and worked diligently with me until the problem was solved."
"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."
"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."
"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."
"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."
The PreRack Difference
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
OEM
OEM
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Other Providers
Other Providers
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Pre Rack
Pre Rack
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
When Does Third-Party
Support Come In To Play?
Find Out If Your Hardware Is EOSL (End of Service Life)
Explore Our Hardware Options
Ask About Our Maintenance with Vulnerability Scanning
