PowerProtect Support & Maintenance

Expert support for all your technology needs at a fraction of the cost of OEM support.

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PowerProtect Storage Support Services

Comprehensive PowerProtect support and maintenance for a wide range of hardware.

✓ DD3300
✓ DD6400
✓ DD6900

✓ DD9410
✓ DD9910

All models supported. Not limited to these listed models.

See supported Data Domain models.

Why Choose PreRack Third-Party Support?

Save up to 70% on support costs while receiving superior service and expertise.

Cost Savings

Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.

Faster Response

Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.

Extended Support

Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.

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EMBRACE THE POWER OF GLOBAL IT SUPPORT

Flexible Support Levels For Your Needs

LEVEL 1

24 x 7 x 365 US Based Help Desk
Remote Support
4 Hour Response
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

Get Pricing

LEVEL 2

24 x 7 x 365 US Based Help Desk
Remote Support
Next Day
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

Get Pricing

LEVEL 3

8-5, Mon-Fri US Based Help Desk
Remote Support
Next Business Day
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

Get Pricing

LEVEL 4

Parts Replacement

Get Pricing

// customer success

Latest Case Studies

Learn how we helped these customers with Hardware and Maintenance in their time of
need.

Financial Services FAS 2750 Failure Case Study

our clients

We are Trusted
15+ Countries Worldwide

Jimmy

IT Director

"Very fast response time and worked diligently with me until the problem was solved."

Dave

Network Operations

"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."

Bill

Director of Technical Operations

"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."

Gordon

Network Operations

"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."

Greg

Network Operations

"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."

Comparing OEMs and Other Providers to PreRack

The PreRack Difference

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Third-Party Support

When Does Third-Party
Support Come In To Play?

Find Out If Your Hardware Is EOSL (End of Service Life)

We have compiled a list of Dell EMC hardware models with their end of service life dates.

Search Here

We Have You Covered

Global Coverage
Certified Engineers
Up To 80% Savings
On-Site Engineering
15-Minute L1 Engineer Response
Flexible Support Plans

SYSTEMS AND CAPACITY/PERFORMANCE UPGRADES AVAILABLE

Explore Our Hardware Options

Storage

Servers

Networking

CYBER SECURITY

Ask About Our Maintenance with Vulnerability Scanning

Chat With Us

In Stock: High-performance Dell EMC PowerStore Drives—Get Pricing Today!Learn More

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