IBM Support & Maintenance
– All IBM Hardware Supported
IBM Storage Support & Maintenance
Expert support for all your technology needs at a fraction of the cost of OEM support.
IBM Storage Support Services
Comprehensive IBM storage support and maintenance for a wide range of hardware.
- ✓ FlashSystem
- ✓ Storwize
- ✓ System Storage
- ✓ TotalStorage
- ✓ XIV
- ✓ IBM DS4000 Series
- ✓ IBM DS5000 Series
- ✓ IBM DS6000 Series
- ✓ IBM DS8000
All models supported. Not limited to these listed models.
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Why Choose PreRack Third-Party Support?
Save up to 70% on support costs while receiving superior service and expertise.
Cost Savings
Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.
Faster Response
Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.
Extended Support
Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.
IBM Support & Maintenance FAQs
Organizations typically save 30-50% on IBM support costs compared to OEM renewal pricing. For hardware maintenance, savings range from 30-40% off IBM’s rates, while software support through third-party providers can deliver 30-50% savings against IBM Passport Advantage costs.
Third-party providers support IBM storage systems (DS 8000 Series up to Gen9, FlashSystem, Storwize, XIV), servers (Power Systems, iSeries, xSeries, Bladecenter, Pureflex), and mainframes (Z Series/zSystem). Coverage extends to both current models and end-of-service-life equipment.
Yes, a major advantage of third-party maintenance is continued support well beyond IBM’s End of Service Life dates. While IBM discontinues support to encourage hardware refreshes, third-party providers maintain your equipment on your timeline, extending hardware lifecycles significantly.
Common SLA options include 7x24x4 (24/7 with 4-hour on-site response), 5x9x4 (same business day 4-hour response Monday-Friday), and 5x9xNBD (next business day response). Custom SLAs can be tailored to specific device types or business priorities.
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri US Based Help Desk
- Remote Support
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
Latest Case Studies
Learn how we helped these customers with Hardware and Maintenance in their time of
need.
We are Trusted
15+ Countries Worldwide
"Very fast response time and worked diligently with me until the problem was solved."
"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."
"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."
"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."
"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."
The PreRack Difference
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
OEM
OEM
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Other Providers
Other Providers
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Pre Rack
Pre Rack
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
When Does Third-Party
Support Come In To Play?
Find Out If Your Hardware Is EOSL (End of Service Life)
Explore Our Hardware Options
Ask About Our Maintenance with Vulnerability Scanning
