Third Party Dell Server Support
– All Dell Server Hardware Supported
Dell Server Support & Maintenance
Expert support for all your technology needs at a fraction of the cost of OEM support.
Dell PowerEdge Support Services
Comprehensive Dell support and maintenance for a wide range of hardware.
PowerEdge 16th Gen
PowerEdge 15th Gen
PowerEdge 14th Gen
PowerEdge 13th Gen
PowerEdge 12th Gen
Blade Servers
- ✓ PowerEdge M520
- ✓ PowerEdge M600
- ✓ PowerEdge M610
- ✓ PowerEdge M620
- ✓ PowerEdge M630
- ✓ PowerEdge M640
- ✓ PowerEdge M710
- ✓ PowerEdge MX740C
- ✓ PowerEdge M830
- ✓ PowerEdge M915
All models supported. Not limited to these listed models.
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Why Choose PreRack Third-Party Support?
Save up to 70% on support costs while receiving superior service and expertise.
Cost Savings
Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.
Faster Response
Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.
Extended Support
Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.
PowerEdge Support & Maintenance FAQs
Dell PowerEdge third-party support is hardware maintenance and technical assistance provided by independent companies outside of Dell Technologies for PowerEdge servers including rack, tower, blade, and modular configurations. Third-party providers offer break/fix support, parts replacement, on-site maintenance, and 24/7/365 technical assistance as a cost-effective alternative to Dell ProSupport.
Organizations typically save 40-70% compared to Dell ProSupport and ProSupport Plus contracts. Most businesses achieve 50-70% cost savings without compromising on service quality or response times.
Third-party providers support PowerEdge servers up to 17th generation including PowerEdge R-series (rack servers), T-series (tower servers), M-series (blade servers), MX (modular infrastructure), VRTX, XC (hyperconverged up to 16th Gen), XE (up to 15th Gen), and XR (up to 16th Gen). This includes both current models and legacy generations.
Yes, third-party maintenance extends Dell PowerEdge equipment operational life beyond the warranty period or official EOSL date. Third-party providers can keep your hardware running past Dell’s End of Service Life date, allowing you to use the hardware on your timeline and avoid premature upgrades.
Common SLA options include 24Ć7Ć4 (24/7 with 4-hour on-site response for mission-critical systems), 5Ć9Ć4 (Monday-Friday 8AM-5PM with 4-hour response), and 5Ć9ĆNBD (next business day response when calls are placed before 5PM).
Third-party support delivers seamless operation of Dell infrastructure at a fraction of the cost compared to Dell ProSupport. While Dell ProSupport offers 24Ć7 technical support, third-party providers deliver the same or better response times at 40-70% lower costs with more flexible contract terms.
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri US Based Help Desk
- Remote Support
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
Latest Case Studies
Learn how we helped these customers with Hardware and Maintenance in their time of
need.
We are Trusted
15+ Countries Worldwide
"Very fast response time and worked diligently with me until the problem was solved."
"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."
"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."
"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."
"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."
The PreRack Difference
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
OEM
OEM
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Other Providers
Other Providers
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Pre Rack
Pre Rack
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
When Does Third-Party
Support Come In To Play?
Find Out If Your Hardware Is EOSL (End of Service Life)
Explore Our Hardware Options
Ask About Our Maintenance with Vulnerability Scanning
