EOSL Dates

IBM xSeries 330

EOSL Date: 12/31/2008

Third Party Support can be very beneficial in extending the ownership and lifespan of your hardware. From scalable and customizable SLAs to having the best support team at your service with Pre Rack IT. Additionally, you can finally be free from the headache of getting a hardware refresh and boost your ROI.

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Comparing OEMs and Other Providers to Pre Rack

The Pre Rack Difference

  • Warranty
  • 24/7 Coverage / Same Business Day / NBD
  • Parts Warehouse
  • EOL/ EOSL Support
  • U.S. Based Technical Support
  • Certified OEM Parts Replacement
  • Onsite Field Engineers
  • Multi-Vendor Agnostic
  • Rapid Escalation to Tier 4 Engineers
  • Parts Stocked Locally
  • Vulnerability Scanning (optional)
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OEM

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OEM

  •    Warranty
  •    24/7 Coverage / Same Business Day / NBD
  •    Parts Warehouse
  •    EOL/ EOSL Support
  •    U.S. Based Technical Support
  •    Certified OEM Parts Replacement
  •    Onsite Field Engineers
  •    Multi-Vendor Agnostic
  •    Rapid Escalation to Tier 4 Engineers
  •    Parts Stocked Locally
  •    Vulnerability Scanning (optional)
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Other Providers

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Other Providers

  •    Warranty
  •    24/7 Coverage / Same Business Day / NBD
  •    Parts Warehouse
  •    EOL/ EOSL Support
  •    U.S. Based Technical Support
  •    Certified OEM Parts Replacement
  •    Onsite Field Engineers
  •    Multi-Vendor Agnostic
  •    Rapid Escalation to Tier 4 Engineers
  •    Parts Stocked Locally
  •    Vulnerability Scanning (optional)
  •  

Pre Rack

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Pre Rack

  •    Warranty
  •    24/7 Coverage / Same Business Day / NBD
  •    Parts Warehouse
  •    EOL/ EOSL Support
  •    U.S. Based Technical Support
  •    Certified OEM Parts Replacement
  •    Onsite Field Engineers
  •    Multi-Vendor Agnostic
  •    Rapid Escalation to Tier 4 Engineers
  •    Parts Stocked Locally
  •    Vulnerability Scanning (optional)
  •  
Third-Party Support

When Does Third-Party
Support Come In To Play?

When Does Third Party Maintenance Come Into Play
EMBRACE THE POWER OF GLOBAL IT SUPPORT

Flexible Support Levels For Your Needs

LEVEL 1

  • 24 x 7 x 365 US Based Help Desk
  • Remote Support
  • 4 Hour Response
  • Parts Replacement
  • Onsite Spares Kit (Optional)
  • Remote Monitoring (Optional)
Get Pricing

LEVEL 2

  • 24 x 7 x 365 US Based Help Desk
  • Remote Support
  • Next Day
  • Parts Replacement
  • Onsite Spares Kit (Optional)
  • Remote Monitoring (Optional)
Get Pricing

LEVEL 3

  • 8-5, Mon-Fri US Based Help Desk
  • Remote Support
  • Next Business Day
  • Parts Replacement
  • Onsite Spares Kit (Optional)
  • Remote Monitoring (Optional)
Get Pricing

LEVEL 4

  • Parts Replacement
Get Pricing
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