Third Party Maintenance - A Cost-Effective Alternative

Third-Party Support & Maintenance

Expert support for all your technology needs at a fraction of the cost of OEM support.

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Our Support Services

Comprehensive support for a wide range of hardware.

Storage Support

Comprehensive support for SAN, NAS, and unified storage from all major vendors.

✓ Secure support today
✓ System monitoring
✓ Capacity upgrades

Server Support

Expert support for all major server brands including Dell, HP, IBM, Cisco, and more.

✓ Secure support today
✓ Hardware upgrades
✓ Parts replacement

Network Support

Expert support for switches, routers, firewalls, and other network equipment.

✓ Secure support today
✓ Configuration assistance
✓ Troubleshooting

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Why Choose PreRack Third-Party Support?

Save up to 70% on support costs while receiving superior service and expertise.

Cost Savings

Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.

Faster Response

Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.

Extended Support

Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.

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Supported Brands

We provide third-party support for all major hardware vendors.

Direct point of contact to knowledgeable US based engineers. The engineers have also all been happy to share knowledge and teach members of our team during service calls and installations. The storage deployment engineers were efficient and really took the time to walk us through the process and allow our team to document.

Director of Data and Analytics in the IT Services Industry

EMBRACE THE POWER OF GLOBAL IT SUPPORT

Flexible Support Levels For Your Needs

LEVEL 1

24 x 7 x 365 US Based Help Desk
Remote Support
4 Hour Response
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

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LEVEL 2

24 x 7 x 365 US Based Help Desk
Remote Support
Next Day
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

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LEVEL 3

8-5, Mon-Fri US Based Help Desk
Remote Support
Next Business Day
Parts Replacement
Onsite Spares Kit (Optional)
Remote Monitoring (Optional)

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LEVEL 4

Parts Replacement

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// customer success

Latest Case Studies

Learn how we helped these customers with Hardware and Maintenance in their time of
need.

our clients

We are Trusted
15+ Countries Worldwide

Jimmy

IT Director

"Very fast response time and worked diligently with me until the problem was solved."

Dave

Network Operations

"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."

Bill

Director of Technical Operations

"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."

Gordon

Network Operations

"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."

Greg

Network Operations

"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."

Comparing OEMs and Other Providers to PreRack

The PreRack Difference

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Warranty
24/7 Coverage / Same Business Day / NBD
Parts Warehouse
EOL/ EOSL Support
U.S. Based Technical Support
Certified OEM Parts Replacement
Onsite Field Engineers
Multi-Vendor Agnostic
Rapid Escalation to Tier 4 Engineers
Parts Stocked Locally
Vulnerability Scanning (optional)

Third-Party Support

When Does Third-Party
Support Come In To Play?

SYSTEMS AND CAPACITY/PERFORMANCE UPGRADES AVAILABLE

Explore Our Hardware Options

Storage

Servers

Networking

CYBER SECURITY

Ask About Our Maintenance with Vulnerability Scanning

Chat With Us

From the blog

Recent Support Articles

Get the best price for data center maintenance

Lock in the Best Pricing for Data Center Maintenance — and Why Partnering with PreRack IT Makes All the Difference

LEARN MORE

Case Study Hardware Third Party Support

PreRack IT Helped VxRail Customer Lower Costs

PreRack IT Helped A VxRail Customer Lower Costs and Avoid Rushed Decisions

LEARN MORE

Dell Third Party Support VxRail

As Dell Moves Away from VxRail, PreRack IT Steps In to Keep Existing Deployments Fully Supported

LEARN MORE

In Stock: High-performance Dell EMC PowerStore DrivesGet Drive Pricing Today!

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