Dell EMC Unity Support & Maintenance
Third-Party Unity Support
Comprehensive EMC Unity support and maintenance for a wide range of hardware.
Gen 1
- ✓ Unity 300
- ✓ Unity 300F
- ✓ Unity 400
- ✓ Unity 400F
- ✓ Unity 500
- ✓ Unity 500F
- ✓ Unity 600
- ✓ Unity 600F
Gen 2
- ✓ Unity 350
- ✓ Unity 350F
- ✓ Unity 450
- ✓ Unity 450F
- ✓ Unity 550
- ✓ Unity 550F
- ✓ Unity 650
- ✓ Unity 650F
XT
- ✓ Unity XT 380
- ✓ Unity XT 380F
- ✓ Unity XT 480
- ✓ Unity XT 480F
- ✓ Unity XT 680
- ✓ Unity XT 680F
- ✓ Unity XT 880
- ✓ Unity XT 880F
All models supported. Not limited to these listed models.
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Why Choose Pre Rack's EMC Support Services?
Save up to 70% on support costs while receiving superior service and expertise.
Cost Savings
Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.
Faster Response
Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.
Extended Support
Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.
Dell EMC Support & Maintenance FAQs
Organizations typically save 30-40% compared to Dell OEM support renewals, with some providers reporting savings between 40-80% on current Dell storage maintenance costs. These cost reductions make third-party maintenance particularly attractive for post-warranty Unity arrays.
Third-party support covers the full Dell EMC Unity family including Unity 300, 300F, 350, 350F, 400, 400F, 450, 450F, 500, 500F, 550, 550F, 600, 600F, 650, 650F, Unity XT models. Support extends to both hybrid and all-flash Unity configurations.
When Dell EMC Unity systems reach End of Service Life (EOSL), Dell ceases firmware and software updates, technical support, parts replacement services, and compatibility guarantees with newer infrastructure. Your Unity array becomes a “use at your own risk” system, though the hardware doesn’t necessarily stop working.
Dell Unity hardware officially only accepts Dell-branded OEM parts due to specific sector sizes and firmware requirements. However, third-party support providers can supply refurbished Dell OEM parts at significantly reduced costs versus new components.
Third-party maintenance providers typically offer multiple support tiers including 24/7/365 support with 4-hour on-site response, same-day support, and next business day (5x9xNBD) options. Cost-effective 5×9 support is available Monday through Friday 8AM-5PM with next business day response when calls are placed before 5PM local time.
Yes, third-party maintenance enables organizations to continue using Unity Gen 1 systems for years beyond Dell’s official EOSL date. This allows you to maximize ROI on your hardware investment and delay expensive refresh cycles without losing critical support services.
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri US Based Help Desk
- Remote Support
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
Latest Case Studies
Learn how we helped these customers with Hardware and Maintenance in their time of
need.
We are Trusted
15+ Countries Worldwide
"We saved over $400k with PreRack! They delivered a custom-built NetApp FAS8300 with 1PB of usable storage."
"Very fast response time and worked diligently with me until the problem was solved."
"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."
"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."
"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."
"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."
The PreRack Difference
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
OEM
OEM
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Other Providers
Other Providers
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
Pre Rack
Pre Rack
- Warranty
- 24/7 Coverage / Same Business Day / NBD
- Parts Warehouse
- EOL/ EOSL Support
- U.S. Based Technical Support
- Certified OEM Parts Replacement
- Onsite Field Engineers
- Multi-Vendor Agnostic
- Rapid Escalation to Tier 4 Engineers
- Parts Stocked Locally
- Vulnerability Scanning (optional)
-
