Pure Storage Support & Maintenance
Third-Party Pure Storage Support
Comprehensive support and maintenance for a wide range of hardware.
All models supported. Not limited to these listed models.
Get Pricing Within 15 Mins!
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Why Choose Pre Rack's Pure Storage Support Services?
Save up to 70% on support costs while receiving superior service and expertise.
Cost Savings
Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.
Faster Response
Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.
Extended Support
Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.
Flexible Support Levels For Your Needs
LEVEL 1
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- 4 Hour Response
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 2
- 24 x 7 x 365 US Based Help Desk
- Remote Support
- Next Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
LEVEL 3
- 8-5, Mon-Fri US Based Help Desk
- Remote Support
- Next Business Day
- Parts Replacement
- Onsite Spares Kit (Optional)
- Remote Monitoring (Optional)
Latest Case Studies
Learn how we helped these customers with Hardware and Maintenance in their time of
need.
We are Trusted
15+ Countries Worldwide
"We saved over $400k with PreRack! They delivered a custom-built NetApp FAS8300 with 1PB of usable storage."
"Very fast response time and worked diligently with me until the problem was solved."
"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."
"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."
"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."
"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."
The PreRack Difference
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Warranty
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24/7 Coverage / Same Business Day / NBD
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Parts Warehouse
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EOL/ EOSL Support
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U.S. Based Technical Support
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Certified OEM Parts Replacement
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Onsite Field Engineers
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Multi-Vendor Agnostic
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Rapid Escalation to Tier 4 Engineers
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Parts Stocked Locally
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Vulnerability Scanning (optional)
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OEM
OEM
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Warranty
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24/7 Coverage / Same Business Day / NBD
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Parts Warehouse
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EOL/ EOSL Support
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U.S. Based Technical Support
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Certified OEM Parts Replacement
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Onsite Field Engineers
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Multi-Vendor Agnostic
-
Rapid Escalation to Tier 4 Engineers
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Parts Stocked Locally
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Vulnerability Scanning (optional)
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Other Providers
Other Providers
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Warranty
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24/7 Coverage / Same Business Day / NBD
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Parts Warehouse
-
EOL/ EOSL Support
-
U.S. Based Technical Support
-
Certified OEM Parts Replacement
-
Onsite Field Engineers
-
Multi-Vendor Agnostic
-
Rapid Escalation to Tier 4 Engineers
-
Parts Stocked Locally
-
Vulnerability Scanning (optional)
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Pre Rack
Pre Rack
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Warranty
-
24/7 Coverage / Same Business Day / NBD
-
Parts Warehouse
-
EOL/ EOSL Support
-
U.S. Based Technical Support
-
Certified OEM Parts Replacement
-
Onsite Field Engineers
-
Multi-Vendor Agnostic
-
Rapid Escalation to Tier 4 Engineers
-
Parts Stocked Locally
-
Vulnerability Scanning (optional)
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