VMware Services and Support
VMware Third-Party Support
Whether you need assistance with VMware vSphere, Horizon, or vSAN, our team is dedicated to ensuring your systems run smoothly, securely, and efficiently. Partner with Pre Rack IT to leverage the full potential of VMware technology and drive your business forward with confidence.
With PreRackIT’s month-to-month option, you can migrate on your own timeline, giving you the flexibility to figure out the best path forward.
Migrate to a VMware less dependent solution on your own timeline.
"I have some sister institutions who were given increases so high that they cannot afford it even if they wanted to. I think many were prepared for 25% to 50% increases, but they can't afford the 150% to 350% increases they were given under any circumstances. And some of these aren't what I would consider small customers."
Example Environment:
- VCenter Version: 7.03 (Enterprise)
- Host hardware model: Dell PowerEdge R740 – QTY: 10
- ESXI Version: 7.0.3, 21686933
- Support Services: Comparable to Broadcom Maintenance Handbook for vSphere, vCenter, and Site Recovery Manager
Pre Rack IT Support Price:
$8,500 (1-year 24/7)
Severity Level 1 = 30 Minute Response
Severity Level 2 = 4 Hour Response
Severity Level 3 = 8 Hour Response
Need pricing for a specific config? Chat with us now
Supported Products →
ESXi
vCenter
vSAN
NSX Networking
Horizon
Site Recovery Manager
Troubleshooting and Diagnostics (L1-L3)
Identifying and resolving hardware or software issues to maintain optimal system stability.
Performance Optimization and Stability
Providing recommendations to optimize virtual infrastructure performance & maintain system stability.
Services Provided
Patching and Upgrade Support
Supporting deployment of updates, patches, and upgrades using customer-provided OEM IP.
Incident Management and Recovery
Supporting recovery and data restoration, minimizing downtime through proper escalations.
Benefits of partnering with Pre Rack IT
1
Basic & Production
Basic or production level support capabilities on perpetual licensing; call to avoid unnecessary upgrade or support renewal.
2
Cost-Effective
Pre Rack IT support, costs less than pre-Broadcom acquisition prices.
3
US Based Help Desk
US based technical support and services team.
