Enterprise organizations that rely on EMC Isilon X-Series storage systems need to ensure that their storage infrastructure is running optimally, efficiently, and securely. While the original equipment manufacturer (OEM) provides maintenance and support services for these storage systems, third-party support providers offer a viable alternative that can provide better value for money and improved service delivery.

In this blog post, we will explore five reasons why enterprise organizations should consider opting for EMC Isilon X-Series third-party support.

Cost Savings

One of the most significant benefits of opting for third-party support is cost savings. The OEM maintenance and support costs for EMC Isilon X-Series storage systems can be expensive, especially for enterprise organizations with multiple storage systems. Third-party support providers can offer significant savings, up to 50% or more, over OEM support contracts.

In addition to the cost savings, third-party support providers offer flexible service contracts tailored to the specific needs of the organization. These customized contracts provide a cost-effective solution that meets the organization’s unique requirements.

Enhanced Service Delivery

Third-party support providers often offer enhanced service delivery compared to OEM support. OEM support is typically a one-size-fits-all approach, while third-party support providers offer tailored services that align with the organization’s specific needs. This means that the support provider can deliver faster response times, more efficient troubleshooting, and better service level agreements (SLAs).

Third-party support providers also typically have more extensive experience in supporting EMC Isilon X-Series storage systems. This experience allows them to provide more comprehensive and effective support services than the OEM. Third-party support providers can also provide support for older EMC Isilon X-Series storage systems that are no longer supported by the OEM.

Access to Expert Engineers

Third-party support providers typically have access to expert engineers with extensive experience in supporting EMC Isilon X-Series storage systems. These engineers are often more knowledgeable and experienced than OEM support engineers, as they specialize in providing support services for these systems. They also receive ongoing training to ensure they stay up-to-date with the latest technology and best practices.

Access to expert engineers means that third-party support providers can provide more efficient troubleshooting and issue resolution. This translates into reduced downtime, improved system performance, and a better user experience.

Customized Support Services

Third-party support providers can offer customized support services that align with the organization’s specific needs. This flexibility means that organizations can choose the level of support they require based on their unique requirements. For example, an organization may require 24/7 support, while another may only need support during business hours.

Customized support services also mean that third-party support providers can provide proactive maintenance and monitoring services. This proactive approach means that issues can be identified and resolved before they become critical problems that result in downtime or data loss.

Improved Security

Third-party support providers can also provide improved security for EMC Isilon X-Series storage systems. These providers typically have more extensive experience and knowledge of security best practices, which allows them to identify and remediate security vulnerabilities more efficiently than the OEM.

Third-party support providers can also provide security services that go beyond those offered by the OEM. For example, they can provide vulnerability assessments, penetration testing, and security audits to identify potential security risks and provide recommendations for improving security.

Conclusion

EMC Isilon X-Series third-party support provides a cost-effective and efficient alternative to OEM support contracts. Third-party support providers can deliver better service delivery, access to expert engineers, customized support services, and improved security. These benefits provide enterprise organizations with the confidence that their storage infrastructure is running optimally, efficiently, and securely.

If you are an enterprise organization that relies on EMC Isilon X-Series storage systems, it is worth considering third-party support as a viable alternative to OEM support. Pre Rack IT can help, request a quote today or call 404-436-1241.