Third Party Support
OEM Support Vs Third Party Maintenance

OEM Support Vs Third-Party Maintenance – Which One Is Best?

After the Covid-19 outbreak, millions of businesses have shifted online. Because it’s inexpensive compared to the traditional brick-and-mortar technique, you can experience outstanding leverages and growth with few effective strategies.

Switching to the digital world means investing in advanced tools to skyrocket your efficiency. But what if your network software or hardware is messed up while dealing with the customer? You must require on-spot quick assistance to troubleshoot this issue.

For consideration, we have two support options: either go with the original equipment manufacturer (OEM) services or opt for third-party maintenance (TPM). Let’s dive deep into the article to determine how distinctive they are. And which one is best for your new initiative?

What is an Original Equipment Manufacturer (OEM)? 

OEM maintenance and support is the default service for your equipment. When you purchase new hardware, such as servers, storage, and networking, from major companies like Dell EMC, Cisco and HPE, you receive a free or discounted maintenance advantage from the OEM till End of the Service Life of the product.

You might get post-warranty support but at an additional cost. Plus, the service cost significantly rises with the parts and components becoming antiqued.

What is Third Party Maintenance (TPM)?

Third-party maintenance is used as an alternative solution to original equipment support. Basically, these companies are the sellers of used IT hardware that no longer obtains OEM assistance and provides technical support at a lower price.

In correspondence to OEM, TPM ensures 24/7 customer service and offers assistance packages suitable to your infrastructure and organization. This service mostly steps in when the machinery reaches the end of its warranty, or the OEM discontinues its manufacturing.

Benefits of Acquiring TPM Service

When it comes to improving the condition of current equipment, people often receive perplexing feedback regarding the two available services, i.e., OEM and TPM. 

Let’s get into the crux of how TPM can benefit your business.

How is TPM helpful?

  • Save Money

If you are tight on budget, then the TPM program is what you need for your business. They offer maintenance programs at a low price compared to the typical equipment manufacturer assistance.

  • Flexibility 

Choosing third-party maintenance means you can enjoy individualized attention whenever you face a problem. TPM offers a month-to-month or year-to-year contract, which you can terminate anytime without being levied the penalty.

  • Customized Solution

A noticeable advantage of TPM is that you can look into all the available options and come up with a suitable unique idea allying with your requirements. You can also navigate through the aftermarket parts as a budget-friendly alternative.

Which One Is Best for Your Business? 

How will you determine which one is the best fit for your investment? Below we mentioned some key factors that will help you out in making the right decision.


Managing finances cost-effectively is a prime concern of every business. You should strictly analyze which solution can reduce your expenses to a lower level.

Tech Savvy 

To keep your networking equipment at an optimal level, you have to opt for a service that provides a comprehensive list of skilled savvies of new or outdated OEM equipment.

Prolonged Life Extension 

“Asset sweating” is a term that refers to the prolonged shelf-life of equipment than suggested. In other words, invest in the maintenance service in such a way you can use your machine even after the end of its service life.


  1. What Does EOSL Mean?

End of life or service life refers to the time after which a manufacturer no longer considers making, selling, or maintaining a particular piece of equipment. It is, in other words, the final phase of the equipment’s lifecycle.

  1. What Does the Actual Product Lifecycle Look Like?

A product lifecycle is a process that initiates when the product is first presented to the consumer until it is wiped from the market. Product lifecycle is progressed through networking in the five stages:

  1. Development
  2. Introduction
  3. Growth
  4. Maturity
  5. Decline

Wrapping Up

Alright, folks! You are aware of the highs and lows of both services. Deciding which one is best totally depends on your business needs. 

If your organization seeks to cut some expenses while having hardware support, then TPM is a clear choice. Want to learn more about how Pre Rack IT can help you with maintenance needs? Let’s discuss.

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