Third Party Support EMC Unity
Understanding Your EMC Unity Third Party Support Options

Understanding Your EMC Unity Third-Party Support Options

Companies usually purchase equipment from OEMs (Original equipment manufacturers), such as Dell EMC. Such OEMs want you to upgrade your hardware regularly. After all, this is how they maintain their profit margins, but it only drains your resources.

In all honesty, your Unity array can probably work for another 5 to 10 years. This is where Third-Party EMC Unity Support comes in! 

The great thing about third-party support is that they relieve not only the challenges regarding procedural support but also financial challenges. 

What is EOSL (End of Service Life)?

EOSL stands for End of Service Life. This is when a manufacturer stops selling a particular piece of equipment. In most cases, they also quit providing updates or maintenance services after a specific date. 

What is EMC Unity Post-Warranty Support?

Every product has a warranty of its own.

In most cases, the product has a 3-year warranty, after which it is denied any maintenance and support. This is where EMC Unity Post-Warranty Support comes in!

Post Warranty Support is simply the support provided to your IT asset once its OEM’s warranty has expired. You may be familiar with it as third-party maintenance (TPM).

What is a Product’s Lifecycle?

To understand the importance of EMC Unity third-party support, you must understand how the product lifecycle works.

First, when a product gets released, the OEM (Original Equipment Manufacturer) provides you full support. However, as soon as the product reaches its three-year mark, the manufacturer announces its EOS (End Of Sale). It means that the product will not be manufactured, let alone sold anymore. In other words, this is also known as the EOA (End of Availability). 

From this point onwards, manufacturers continue to assist and support their customers, while also encouraging them to buy new products. 

Next would come the fifth year mark, which would typically indicate the EOL (End Of Life). After these five years of the product being launched, the manufacturer will stop giving any updates or support. Sometimes, you might have to pay a premium to get manufacturer support. 

Finally comes the EOSL (End of Service Life), which we have already discussed. This is when the manufacturer officially discontinues the hardware. After the EOSL, you won’t get support from the OEM. 

This means that you would technically be forced to abandon your EMC Unity hardware even if it works perfectly fine. None of us want that; hence, this is where Third-party support or post-warranty support comes in. 

Advantages of EMC Third-Party Support

There are many advantages of choosing third-party maintenance for products that have reached their End of Service Life. Besides providing better responsiveness, options more flexible than the OEM’s recommendations, and lower cost, the following are some additional advantages of EMC Third-Party Support: 

  • Boosts ROI (Return on Investment)

Investments made on IT hardware can be pretty costly. However, a regular refresh cycle would not allow for the maximum ROI (Return-on-Investment). What third-party support does is boost that ROI by extending the lifespan of your IT equipment. 

  • Reduces Cost of Ownership

Third-Party support teams lower the total cost of ownership by providing additional services whenever required and via pro-active maintenance. On this note, it is necessary to know that the amount of time you own a piece of equipment is inversely proportional to the total cost of ownership. Hence, by helping you reduce the cost of ownership, EMC Third-Party Maintenance extends the time that you own your IT asset. 

  • Boosts the Lifespan of IT assets

You need to keep in mind that the OEM telling you to replace your device in just three to five years is optional. With EMC Post Warranty Support, you can enjoy access to critical technical expertise and strong support for years even after the End of Service Life date has been announced. 

Additionally, Third-Party Support also promises a competent team at your service along with customizable and scalable SLAs (Service Level Agreement). This means you are no longer at the mercy of the OEM!

Which EMC Unity Systems Are EOSL?

EMC Unity systems provide a whole array of All-flash products that set new and improved standards for storage. Being a mixture of modern design, compelling simplicity, affordable prices, captivating simplicity, and flexible deployments, these meet the need of IT professionals that feel resource constrained. 

At Pre Rack IT, we offer extended support on primarily all EMC Unity models, including but not limited to: 

  • EMC Unity 300F
  • EMC Unity 350F
  • EMC Unity 400F
  • EMC Unity 450F
  • EMC Unity 500F
  • EMC Unity 550F
  • EMC Unity 600F
  • EMC Unity 650F

While Dell might be eliminating service and encouraging customers to upgrade to newer storage arrays, there is no reason to invest that much time and money. EMC Unity systems were designed as next-generation solutions to pressing storage and data access needs, and they are nowhere close to being obsolete. In fact, with the right third-party support, you could see another five to 10 years of reliable use from your existing technology.

Are You Ready to Get the Support You Require? 

From what we have seen, EMC Unity Third Party Support can be very beneficial in extending the ownership and lifespan of your IT asset. From scalable and customizable SLAs to having the best support team at your service. Additionally, you can finally be free from the headache of getting a hardware refresh and boost the ROI. 

With so many pros knocking at your door, it is time to consider EMC Unity Third-Party Support as a post-warranty option. If you have any questions, feel free to contact us!

Leave a comment

Your email address will not be published. Required fields are marked *